I'm pathetic

WHAT THE HELL
TUTORVISTA! GARBAGE! WHY MUST THEY TRICK PEOPLE ! I thought I was talking to an actual tutor. I finally clue in at the end that I'm NOT actually talking to a human and that they will not answer my question until I pay the fee.
Sneaky people...

This was our "conversation" :

[ 07:53:48 PM ] Acad Coordinator : I'm Adrian, your Academic Counselor for the day.
[ 07:53:54 PM ] : Let me know your grade and subject to help you better.
[ 07:54:01 PM ] Guest : I'm in grade eleven! :)
[ 07:54:10 PM ] Acad Coordinator : We will surely help you.
[ 07:54:12 PM ] Guest : i have my exam tomorrow! gah
[ 07:54:13 PM ] Acad Coordinator : Are you working on your homework?
[ 07:54:21 PM ] Guest : well it was on my paper 1 exam today
[ 07:54:25 PM ] : i have another one tomorrow
[ 07:54:31 PM ] Acad Coordinator : Not to worry.. Our expert tutors will help you to prepare for your tests, exam
[ 07:54:42 PM ] : I have seen significant grade improvement when students take regular tutoring with us.
[ 07:54:50 PM ] Guest : um okay
[ 07:55:07 PM ] Acad Coordinator : You will get unlimited help in our regular session once you create an account with us..
[ 07:55:10 PM ] Guest : so what is the a horizontal stretch by a factor of 1/2?
[ 07:55:12 PM ] Acad Coordinator : You can connect to a tutor anytime without worrying about number of sessions.
[ 07:55:19 PM ] : Each session is for 45 minutes and you can take back to back sessions
[ 07:55:27 PM ] Guest : ANSWER THE QUESTION
[ 07:55:28 PM ] Acad Coordinator : Let me share a sample session on the White Board as to how our tutors work..
[ 07:55:31 PM ] Guest : NO
[ 07:56:46 PM ] Acad Coordinator : Once you sign up, you will get connected to a tutor instantly and ask any number of questions...

By this point, I FINALLY understood whatwas going on and left. Geez! Shows you just how intelligent I am...